Remote Help

NewsBoss Remote Help uses LogMeIn Rescue to enable a NewsBoss Support Technician to connect directly to your computer.

Navigate to this page on the computer you need help with and enter the 6-digit code supplied by the NewsBoss Support technician.

After entering the code, you will be prompted to download and run a small web browser applet.

When this is completed, you will be prompted a second time to authorize the connection.

To contact NewsBoss support call +61-2-9580-9563.

About LogMeIn Rescue

LogMeIn Rescue is a highly secure browser based connection system which enables the NewsBoss Support technician to see and operate computers forming part of your NewsBoss system.

LogMeIn Rescue employs end-to-end, 256-bit SSL encryption which is the same security level used and trusted by major banking institutions.

The process involves entering a 6 digit code, authorizing, downloading and running a small applet, and a final connection authorization step.

The applet automatically removes itself from the PC at the conclusion of the session.

System Requirements For Customer Computers:

Operating Systems:

Windows 10 - 32/64bit
Windows 8/8.1 - 32/64bit
Windows 7 SP1 - 32/64bit
Windows Vista - 32/64bit
Windows XP SP3

Windows Server 2019
Windows Server 2016
Windows Server 2012 R2
Windows Server 2008/2008 R2
Windows Server 2003/2003 R2 SP2

Compatible Web Browsers:

Internet Explorer 8 or later
Firefox 12.0 or later
JavaScript must be enabled.